{"id":2429,"date":"2026-06-22T17:08:10","date_gmt":"2026-06-22T13:08:10","guid":{"rendered":"https:\/\/www.webarro.online\/sanmarco\/?page_id=2429"},"modified":"2026-06-23T08:41:44","modified_gmt":"2026-06-23T04:41:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.webarro.online\/sanmarco\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2429\" class=\"elementor elementor-2429\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24b49407 et-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"24b49407\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52f3ba4d elementor-widget elementor-widget-heading\" data-id=\"52f3ba4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f88a3f9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4f88a3f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35678655 et-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"35678655\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6b95c32b e-con-full e-flex e-con e-child\" data-id=\"6b95c32b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-763aa910 elementor-widget elementor-widget-n-accordion\" data-id=\"763aa910\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1980\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1980\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Where are you based?     <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1980\" class=\"elementor-element elementor-element-2fc2039a e-con-full e-flex e-con e-child\" data-id=\"2fc2039a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32eba0b5 elementor-widget elementor-widget-text-editor\" data-id=\"32eba0b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>San Marco offices and warehouses are located in Dubai, UAE.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1981\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1981\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do you ensure good condition of your products? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1981\" class=\"elementor-element elementor-element-2679fb8 e-con-full e-flex e-con e-child\" data-id=\"2679fb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17a1a26 elementor-widget elementor-widget-text-editor\" data-id=\"17a1a26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All products sold on San Marco are kept in air-conditioned stores. All our partners, including delivery couriers, are bound with us by strict temperature compliance conditions, to ensure keeping products fresh for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1982\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1982\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are your products authentic and certified? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1982\" class=\"elementor-element elementor-element-2944715 e-con-full e-flex e-con e-child\" data-id=\"2944715\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e35cca elementor-widget elementor-widget-text-editor\" data-id=\"8e35cca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All products sold on <a href=\"www.sanmarcouae.com\">SANMARCOUAE.COM<\/a> are 100% authentic and have passed all required testing and obtained required certifications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1983\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1983\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I pay Cash on Delivery?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1983\" class=\"elementor-element elementor-element-741e37a e-con-full e-flex e-con e-child\" data-id=\"741e37a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74bbf05 elementor-widget elementor-widget-text-editor\" data-id=\"74bbf05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes, you can pay Cash on Delivery and there are no extra charges. This option is currently available only to our UAE customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1984\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1984\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I pay by credit card for my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1984\" class=\"elementor-element elementor-element-f1565c8 e-con-full e-flex e-con e-child\" data-id=\"f1565c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df6237d elementor-widget elementor-widget-text-editor\" data-id=\"df6237d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes, you can pay via PayPal and the option of credit card and debit card payment option. (Visa or Master Card) or your debit card, if your bank allows, on\u00a0<a href=\"http:\/\/www.sanmarcouae.com\">www.sanmarcouae.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1985\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1985\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do you ship internationally? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1985\" class=\"elementor-element elementor-element-873c6cb e-con-full e-flex e-con e-child\" data-id=\"873c6cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02666b2 elementor-widget elementor-widget-text-editor\" data-id=\"02666b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>San Marco ships only within the UAE and will soon ship to GCC (Bahrain, Oman, Qatar, Kuwait, and Saudi Arabia).<strong>\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1986\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1986\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I cancel my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1986\" class=\"elementor-element elementor-element-97d35f6 e-con-full e-flex e-con e-child\" data-id=\"97d35f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cff714 elementor-widget elementor-widget-text-editor\" data-id=\"4cff714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Orders for UAE can still be cancelled free of charge on the same day or before the order has been collected by our courier partner company. Our courier will contact you to arrange the delivery. At this time, you shall inform them if you wish to cancel. Once delivery is confirmed, the order cannot be cancelled. If cancellation has been done after confirming delivery with the courier, we will process a refund and\u00a0<strong>10%<\/strong>\u00a0administration charge will be deducted from the total invoice value in case of credit card payment. If you selected cash on delivery payment method and confirmed the delivery with the courier, you will have to pay delivery charge of AED 25 to our courier partner company directly when they make the delivery to you and return of the order at the same time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1987\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1987\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What do I do if I receive a faulty item or have concerns about my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1987\" class=\"elementor-element elementor-element-65df639 e-con-full e-flex e-con e-child\" data-id=\"65df639\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4c4891 elementor-widget elementor-widget-text-editor\" data-id=\"e4c4891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our warehouse and delivery team strive to get your order in one piece. At times, our delivery team encounters transportation issues that may affect shipment. If you discover any faulty items after the delivery, you shall notify us on the same day by e-mail to\u00a0<a href=\"mailto:info@sanmarcouae.com\"><strong>info@sanmarcouae.com<\/strong><\/a>\u00a0with your order number, details and an image of any faulty items received and we will replace your order\/item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1988\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1988\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do I receive free samples? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1988\" class=\"elementor-element elementor-element-a85f929 e-con-full e-flex e-con e-child\" data-id=\"a85f929\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e9e0af elementor-widget elementor-widget-text-editor\" data-id=\"9e9e0af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All our brands are unique and not mass produced, this is why every sample we offer is of high quality and value. We do our best to thank you and treat you with carefully selected offerings to enrich your experience with our beauty brands.\u00a0With every purchase of AED <strong>500<\/strong> and above we will be delighted to send you a surprise gift.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1989\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1989\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I track my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1989\" class=\"elementor-element elementor-element-b407a41 e-con-full e-flex e-con e-child\" data-id=\"b407a41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6e5d17 elementor-widget elementor-widget-text-editor\" data-id=\"c6e5d17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You will receive a notification email confirmation of your order. Also, our courier partner company will contact you to arrange the delivery of your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19810\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19810\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I receive order confirmation? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19810\" class=\"elementor-element elementor-element-503621d e-con-full e-flex e-con e-child\" data-id=\"503621d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07dc9fa elementor-widget elementor-widget-text-editor\" data-id=\"07dc9fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You will receive an order confirmation email upon completing your order. \u00a0Please kindly check your email (which you have provided during registration of your account at\u00a0<strong><u>www.sanmarcouae.com<\/u><\/strong> If you don\u2019t receive the email within 30 minutes, please check your spam box, as occasionally automated emails can be re-directed to this section. Otherwise, please contact us:\u00a0<a href=\"mailto:info@sanmarcouae.com\"><strong>info@sanmarcouae.com<\/strong><\/a>\u00a0or call us at +97142857887.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19811\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19811\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does Cash on Delivery option works? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19811\" class=\"elementor-element elementor-element-7070156 e-con-full e-flex e-con e-child\" data-id=\"7070156\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0a4f9 elementor-widget elementor-widget-text-editor\" data-id=\"cc0a4f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You will be contacted by our courier partner prior to delivery of your order; they will take cash from you as per the invoice amount. Please ensure the exact amount available to avoid inconveniences in receiving your order.<strong>\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19812\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19812\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What benefits do I get, if I subscribe to your Newsletter? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19812\" class=\"elementor-element elementor-element-f098efd e-con-full e-flex e-con e-child\" data-id=\"f098efd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8989ee1 elementor-widget elementor-widget-text-editor\" data-id=\"8989ee1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We believe you would like to be entitled to exclusive offers, special promotions, participate and have a chance to win limited prizes, and be notified of any new products on\u00a0<a href=\"http:\/\/WWW.SANMARCOUAE.COM\">WWW.SANMARCOUAE.COM<\/a>\u00a0we do offer special gifts to our most loyal customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19813\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19813\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I unsubscribe from your Newsletters? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19813\" class=\"elementor-element elementor-element-9de71e9 e-con-full e-flex e-con e-child\" data-id=\"9de71e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65c12d0 elementor-widget elementor-widget-text-editor\" data-id=\"65c12d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you would like to unsubscribe and stop receiving our news and promotional emails, you may just click on the Unsubscribe button at the end of the email from\u00a0<a href=\"http:\/\/WWW.SANMARCOUAE.COM\">WWW.SANMARCOUAE.COM<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19814\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"15\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19814\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I know my credit card information is protected on your site? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19814\" class=\"elementor-element elementor-element-b4d8fcc e-con-full e-flex e-con e-child\" data-id=\"b4d8fcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75ac955 elementor-widget elementor-widget-text-editor\" data-id=\"75ac955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We do not store your credit cards details at SANMARCOUAE.COM. Your credit card details are protected by PayFort payment gateways. PayFort is certified with PCI DSS Level 1, which is the highest level of certification instituted by the organization. It involves the encryption of\u00a0the card data stored and periodic vulnerability tests of systems to seclude the possibility of hacking or phishing attacks from external or internal sources. Once your credit card is encrypted, no one has access to that information at any time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19815\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"16\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19815\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What if I gave the wrong shipping address? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19815\" class=\"elementor-element elementor-element-02943d8 e-con-full e-flex e-con e-child\" data-id=\"02943d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ad7508 elementor-widget elementor-widget-text-editor\" data-id=\"7ad7508\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You are responsible for ensuring that you provide us with the correct shipping address. If your shipping address has changed, you have an option on your account page to change the address. Also, at the moment of checking out, you need to confirm your address at all times, it will appear on your check out page, you just need to click on \u201cconfirm\u201d or \u201cchange\u201d. In addition, our courier partner company will call you before the delivery to confirm your address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19816\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"17\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19816\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do I need to provide my phone number? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19816\" class=\"elementor-element elementor-element-8708ee4 e-con-full e-flex e-con e-child\" data-id=\"8708ee4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77baf8b elementor-widget elementor-widget-text-editor\" data-id=\"77baf8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You are responsible for providing a correct mobile number during your account registration on\u00a0<a href=\"http:\/\/WWW.SANMARCOUAE.COM\">WWW.SANMARCOUAE.COM<\/a>, as we will not be able to arrange delivery of your order without confirming time and address before sending goods to you. \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19817\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"18\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19817\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I have forgotten my San Marco login or password. What do I do? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"et-icon et-up-arrow\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"et-icon et-down-arrow\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19817\" class=\"elementor-element elementor-element-e776026 e-con-full e-flex e-con e-child\" data-id=\"e776026\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8547c03 elementor-widget elementor-widget-text-editor\" data-id=\"8547c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have ordered with us before, search your email history to find the correct account email address. If you can\u2019t remember your password, click \u2018Forgot your password?\u2019 and reset your password. If you still have issues, contact customer service and we will help you figure it out.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Where are you based?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"San Marco offices and warehouses are located in Dubai, UAE.\"}},{\"@type\":\"Question\",\"name\":\"How do you ensure good condition of your products?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"All products sold on San Marco are kept in air-conditioned stores. All our partners, including delivery couriers, are bound with us by strict temperature compliance conditions, to ensure keeping products fresh for you.\"}},{\"@type\":\"Question\",\"name\":\"Are your products authentic and certified?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"All products sold on SANMARCOUAE.COM are 100% authentic and have passed all required testing and obtained required certifications.\"}},{\"@type\":\"Question\",\"name\":\"Can I pay Cash on Delivery?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, you can pay Cash on Delivery and there are no extra charges. This option is currently available only to our UAE customers.\"}},{\"@type\":\"Question\",\"name\":\"Can I pay by credit card for my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, you can pay via PayPal and the option of credit card and debit card payment option. (Visa or Master Card) or your debit card, if your bank allows, on\\u00a0www.sanmarcouae.com\"}},{\"@type\":\"Question\",\"name\":\"Do you ship internationally?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"San Marco ships only within the UAE and will soon ship to GCC (Bahrain, Oman, Qatar, Kuwait, and Saudi Arabia).\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"Can I cancel my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Orders for UAE can still be cancelled free of charge on the same day or before the order has been collected by our courier partner company. Our courier will contact you to arrange the delivery. At this time, you shall inform them if you wish to cancel. Once delivery is confirmed, the order cannot be cancelled. If cancellation has been done after confirming delivery with the courier, we will process a refund and\\u00a010%\\u00a0administration charge will be deducted from the total invoice value in case of credit card payment. If you selected cash on delivery payment method and confirmed the delivery with the courier, you will have to pay delivery charge of AED 25 to our courier partner company directly when they make the delivery to you and return of the order at the same time.\"}},{\"@type\":\"Question\",\"name\":\"What do I do if I receive a faulty item or have concerns about my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our warehouse and delivery team strive to get your order in one piece. At times, our delivery team encounters transportation issues that may affect shipment. If you discover any faulty items after the delivery, you shall notify us on the same day by e-mail to\\u00a0info@sanmarcouae.com\\u00a0with your order number, details and an image of any faulty items received and we will replace your order\\\/item.\"}},{\"@type\":\"Question\",\"name\":\"Do I receive free samples?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"All our brands are unique and not mass produced, this is why every sample we offer is of high quality and value. We do our best to thank you and treat you with carefully selected offerings to enrich your experience with our beauty brands.\\u00a0With every purchase of AED 500 and above we will be delighted to send you a surprise gift.\"}},{\"@type\":\"Question\",\"name\":\"Can I track my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You will receive a notification email confirmation of your order. Also, our courier partner company will contact you to arrange the delivery of your order.\"}},{\"@type\":\"Question\",\"name\":\"How do I receive order confirmation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You will receive an order confirmation email upon completing your order. \\u00a0Please kindly check your email (which you have provided during registration of your account at\\u00a0www.sanmarcouae.com If you don\\u2019t receive the email within 30 minutes, please check your spam box, as occasionally automated emails can be re-directed to this section. Otherwise, please contact us:\\u00a0info@sanmarcouae.com\\u00a0or call us at +97142857887.\"}},{\"@type\":\"Question\",\"name\":\"How does Cash on Delivery option works?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You will be contacted by our courier partner prior to delivery of your order; they will take cash from you as per the invoice amount. Please ensure the exact amount available to avoid inconveniences in receiving your order.\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"What benefits do I get, if I subscribe to your Newsletter?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We believe you would like to be entitled to exclusive offers, special promotions, participate and have a chance to win limited prizes, and be notified of any new products on\\u00a0WWW.SANMARCOUAE.COM\\u00a0we do offer special gifts to our most loyal customers.\"}},{\"@type\":\"Question\",\"name\":\"How do I unsubscribe from your Newsletters?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you would like to unsubscribe and stop receiving our news and promotional emails, you may just click on the Unsubscribe button at the end of the email from\\u00a0WWW.SANMARCOUAE.COM.\"}},{\"@type\":\"Question\",\"name\":\"How do I know my credit card information is protected on your site?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We do not store your credit cards details at SANMARCOUAE.COM. Your credit card details are protected by PayFort payment gateways. PayFort is certified with PCI DSS Level 1, which is the highest level of certification instituted by the organization. It involves the encryption of\\u00a0the card data stored and periodic vulnerability tests of systems to seclude the possibility of hacking or phishing attacks from external or internal sources. Once your credit card is encrypted, no one has access to that information at any time.\"}},{\"@type\":\"Question\",\"name\":\"What if I gave the wrong shipping address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You are responsible for ensuring that you provide us with the correct shipping address. If your shipping address has changed, you have an option on your account page to change the address. Also, at the moment of checking out, you need to confirm your address at all times, it will appear on your check out page, you just need to click on \\u201cconfirm\\u201d or \\u201cchange\\u201d. In addition, our courier partner company will call you before the delivery to confirm your address.\"}},{\"@type\":\"Question\",\"name\":\"Do I need to provide my phone number?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You are responsible for providing a correct mobile number during your account registration on\\u00a0WWW.SANMARCOUAE.COM, as we will not be able to arrange delivery of your order without confirming time and address before sending goods to you. \\u00a0\"}},{\"@type\":\"Question\",\"name\":\"I have forgotten my San Marco login or password. What do I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you have ordered with us before, search your email history to find the correct account email address. If you can\\u2019t remember your password, click \\u2018Forgot your password?\\u2019 and reset your password. If you still have issues, contact customer service and we will help you figure it out.\\u00a0\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Where are you based? San Marco offices and warehouses are located in Dubai, UAE. 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